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Google Classroom Troubleshooting Guide

Below are some of the common issues when syncing the Google Classroom Grades into QuickSchools, and how to resolve them.

 

Missing Data When Mapping

Case 1: Missing students/teachers when mapping

  1. School Uses GSuite for Education (GAFE):

  2. No / Incorrect Access

    • The Default User needs to be set in the Google Classroom configuration
      • User with Google Classroom admin access should be assigned as the Default User
  3. User has no access to Classroom data

NOTE: This applies to the following cases:

  • User with no / insufficient access to Google Classroom data
  • User doesn’t have the student enrolled into any of their active classes

Case 2: Missing courses when mapping

  • Subject is Archived in Google Classroom

    • To include archived subjects in the mapping list:
      • Go to App Store > My Apps
      • Click on “Configure” for the Google Classroom Integration app
      • Check the “Include archived courses from Google Classroom” option
      • Click save
      • Refresh course data from Google Classroom in mapping screen

Missing Gradebook Columns/Grades After Sync

Case 1: Missing grades for specific student(s)

  • Incorrect Mapping

    • There may be a duplicate student record in Google Classroom
      • Rename the other record (Example: Add “[DUPLICATE]” to the student name) to distinguish between the records.
      • Ensure that the correct student record is enrolled into the class in Google Classroom
      • Refresh the student data and remap the student in QuickSchools
  • Grades in Draft Mode

    • The grades may be in draft mode. Ensure they have been turned in.
      • Turn in the grades of the student
      • Re-sync the subject in QuickSchools

Case 2: Missing grades for all students

Incorrect Data After Sync

Case 1: Students not enrolled into the subject in QuickSchools after sync

  • Incorrect Student-Subject Enrollment in Google Classroom

    • If the school uses a single class in Google Classroom but multiple gradebooks for the same subject in QuickSchools:
      • Go to App Store > My Apps
      • Click “Configure” for Google Classroom Integration
      • Check the “Do not automatically enroll students into courses in QuickSchools to match Google Classroom”
      • Click Save

NOTE: The Google Classroom Integration App regards Google Classroom as the source for student enrollment into courses. This means that you will need to enroll students into courses in Google Classroom, and changes will propagate automatically to QuickSchools during a Gradebook Sync.

Case 2: Students no longer enrolled in Google Classroom are still showing in Gradebook after sync

  • Auto Un-enrollment Disabled

    • To enable:
      • Go to App Store > My Apps
      • Click “Configure” for Google Classroom Integration
      • Check the “Automatically unenroll students from courses in QuickSchools to match Google Classroom”
      • Click Save

NOTE: For safety purposes, students unenrolled from courses in Google Classroom will remain enrolled in QuickSchools.

Case 3: Grades outside term date range appearing in Gradebook after sync

  • Grades in Google Classroom are out of term date range

    • If the school uses a single Google Classroom gradebook for multiple semesters:
      • Go to App Store > My Apps
      • Click “Configure” for Google Classroom Integration
      • Check the “Only synchronize assignments from Google Classrooms with dates within the currently active academic term in QuickSchools”
      • Click Save
    • If the school uses separate Google Classroom classes per term
      • Ensure that the correct term is active in QuickSchools
      • Ensure that the correct classes are mapped in Google Classroom configuration
        • If you are unable to see the course, please Refresh course data from Google Classroom
      • Re-run sync

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